Logistics firm Borzo sees growth opportunities in India through M&As

Borzo was originally founded by 2016 by Mike Alexandrovski and had its headquarters in Amsterdam

Logistics platform Borzo, which provides on-demand delivery services, is seeing India as one of its largest and fastest growing markets and intends to expand its footprint across the country, where it already has presence across 23 cities. One of its growth strategies is through acquisitions.

India accounts for 60-65 per cent of Borzo’s gross merchandise value and 78 per cent of all its deliveries. Around 90 per cent of its 3.4 lakh global active clients are from India.

Alina Kisina, Chief Executive Officer, said that the company intends to grow through acquisitions and is already scouting around for prospective targets. One of its targets is to be profitable at the global level by the Spring of 2026, with its Indian operations already profitable as a standalone market.

It has raised $60 million in funding from investors including Mubadla and VNV Global and negotiations are on for more investments. The strategy is to attract local players from each market for investment and merge fundraising, Kisina said.

Borzo was originally founded by 2016 by Mike Alexandrovski and had its headquarters in Amsterdam. It later flipped its base of operations to Mumbai in India, which was becoming a significant market and has been growing 25 per cent annually.

Its operations in Mumbai is expected to quadruple this year, with its strategy to tap marketplaces to drive volumes while boosting supply quality and meeting stricter service level agreements. It is aiming to replicate its playbook in Mumbai to other cities as well, Kisina said.

In Pune and Bengaluru it is shifting from a commission-based model where couriers pay a fee on each delivery to subscriptions where they pay for access to the platform and get all the money paid by customers. “We believe it might transform the couriers’ mindset into what we need as a platform,” she added.

market share

Its competitors in India include Porter, with whom it competes for market share in several cities. Its services include multi-point drops, delivering documents, parcels, and e-commerce packages.

It is also making a big push into managing deliveries for small and medium enterprises with customised logistics solutions.

Borzo is also harnessing the power of artificial intelligence (AI) to speed up its delivery processes, including customer support and sales. It is also using machine learning to adjust pricing based on the demand-supply ratio and other metrics. In the next 6 months the aim is introduce AI to customer support chats and calls with 30 per cent to be handled entirely by AI.

Published on August 20, 2025