The moving force of smart tech
IT DELIVERS: End-to-end logistics solutions powered by automation, AI and advanced analytics
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Technology is the transformative force in every sector of the economy today. Digital solutions are driving innovation, expanding operational scale and reinventing business models across industries — from healthcare and education to manufacturing and retail.
The pace and depth of this technological adoption are unlocking new possibilities and elevating benchmarks for efficiency, transparency and agility. In this evolving landscape, the supply chain stands as the critical force where technology drives its greatest impact.
The government’s Digital India initiative continues to accelerate technological penetration, enhancing service delivery and creating new avenues for growth. According to the ‘State of India’s Digital Economy Report 2024’, the country is the third most digitalised economy globally and ranks 12th among G20 nations in individual digital adoption.
This digital momentum is reshaping the nation’s economic landscape, transforming supply chains into intelligent, interconnected ecosystems.
As India advances into a digital-first economy with a $5 trillion ambition, logistics stands at the intersection of technology and economic progress. To realise its full potential, logistics requires a digitally unified ecosystem capable of tracking and tracing shipments, forecasting demand, optimising routes and controlling through cloud-based platforms.
End-to-end capability
Logistics relies on timely, seamless, and accurate coordination across multiple touchpoints, linking warehousing operations, distribution networks and last-mile delivery. The shift from manual and fragmented systems to responsive, integrated networks is synchronising end-to-end operations with greater precision across the supply chain. Today, integration is non-negotiable.
At Mahindra Logistics, automation, artificial intelligence and advanced analytics enable predictive maintenance, intelligent demand forecasting and optimised route planning, while cloud-based platforms facilitate real-time collaboration across supply chain stakeholders, bridging gaps and driving agility. This integrated ecosystem delivers end-to-end real-time visibility, tracking every shipment, SKU and vehicle movement across the network. AI-powered insights, including predictive KPI trends and AI-powered chatbot, empower smarter, faster decision-making.
Digital twin capabilities optimise space, route planning and resource utilisation, while user-friendly, multi-device access allows seamless operation from desktop or mobile anytime, anywhere. Built on a highly secure and modular architecture, the system is scalable, configurable and rapidly deployable as business needs evolve. Exception management and KPI dashboards enable instant detection, analysis and resolution of deviations, creating a single integrated view across operations.
The result is higher efficiency, lower costs, improved customer experience, rapid deployment and scalability, AI-powered decisions and stronger governance throughout the supply chain.
Technology and digitally advanced systems transcend boundaries, transforming the way India connects with the world. By embracing a digitally integrated approach, India is building a logistics sector that is smarter and faster, defining the future of logistics and commerce in the nation. This sector is now capable of powering growth, driving operational excellence and establishing India as a leader in global trade.
Hemant Sikka, MD and CEO, Mahindra Logistics Limited
(The writer is MD and CEO, Mahindra Logistics Limited)
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Published on January 12, 2026
