IndiGo says it’s operations are back to normal

While cancellations were reported at all major airports though these were lesser compared to last week 

IndiGo’s operations are back on track after a week-long disruption that saw cancellation of thousands of flights.

The airline said it has optimised it’s operations and on-time performance is back to normal levels. On Tuesday, IndiGo scheduled 1,800 flights connecting all its 138 destinations, and Wednesday it plans to operate 1,900 flights.

These are lower than 2,200 plus flights it operated prior to disruption that was caused by non-availability of well rested pilots.

While cancellations were reported at all major airports though these were lesser compared to last week.

For instance, 58 flights were cancelled at Hyderabad, a significant reduction compared to previous week.

A similar trend was witnessed at Chennai which saw 41 fewer IndiGo flights on Tuesday compared to 71 cancellations on Monday.

IndiGo said it continues to see progress in its operations.

“Earlier we had indicated to normalise between 10-15 December. I can confirm that as on Tuesday our operations are fully stabilised which means the flights reflecting on our website are scheduled to operate with an adjusted network,” IndiGo CEO Pieter Elbers said in a video message. Most of the bags stuck at the airports have already been delivered to affected customers.

“We continue to work in full cooperation with the government. And now that the immediate crisis is dealt with, we started to focus internally on ‘what led to this’, lessons to be drawn and how to emerge stronger from this,” Elbers added.

Civil aviation ministry officials inspect airports 

Meanwhile, even as IndiGo announced normalisation of flights, Civil Aviation Ministry dispatched officials to 10 airports to do an on ground assessment of schedule recovery and checked if facilities and amenities are being provided to customers as promised.

In an office order civil aviation secretary Samir Kumar Sinha said the officials will assess on ground situation for flight delays/cancellation, congestion, manpower availability, information dissemination, provision of essential facilities such as drinking water.

Joint secretary Madhu Sudana Sankar who visited Mumbai airport said discussions were held with all stakeholders. While flight cancellations have reduced, number of held up bags too has come down.

Sankar also visited baggage handling area and met passengers.

“We visited the baggage handling area and also met passengers. There is a lot of improvement,” he said. Around 780 bags need to be returned and 90 per cent will be cleared by Wednesday.

“IndiGo is also now informing passengers about potential cancellations at least six hours before the scheduled departure time,” he added.

Published on December 9, 2025