DoCA grievance redressal portal has garnered 2.75 lakh users, facilitated 1.30 lakh case filings
“As of November 13, the unified portal has facilitated 1,30,550 case filings and ensured the disposal of 1,27,058 cases, reflecting its efficiency in strengthening consumer protection across the country,” the official statement added
The Department of Consumer Affairs on Sunday said that consumer grievance portal e-jagriti has registered nearly 2.75 lakh users since its launch on January 1. The digital grievance redressal system was launched with an aim to streamline procedures for citizens by reducing paperwork, minimizing travel, and cutting down physical documentation while strengthening access to NRIs
“As of November 13, the unified portal has facilitated 1,30,550 case filings and ensured the disposal of 1,27,058 cases, reflecting its efficiency in strengthening consumer protection across the country,” the official statement added.
The portal integrates legacy systems like OCMS, e-Daakhil, NCDRC CMS and CONFONET into a single, seamless interface. With its OTP-based registration, e-Jagriti enables even NRIs to file complaints, make digital or offline fee payments, participate in virtual hearings, exchange documents online, and track cases in real time, eliminating the need for physical presence in India.
“As of November 13, 2025, a total of 1,30,550 complaints have been lodged nationwide, with high adoption in states like Gujarat (14, 758 cases), Uttar Pradesh (14,050 cases) and Maharashtra (12,484 cases). The platform’s role-based dashboards provide advocates with tools to track cases, upload documents and receive alerts, while judges access digital files, analytics and virtual courtrooms for efficient hearings,” the statement added. Meanwhile, 466 NRI complaints have been filed through the platform from countries such as the US (146), UK(52), UAE (47), Canada (39), Australia (26) and Germany (18).
The portal has automated workflows, real-time updates via SMS/email and virtual hearings have contributed to disposal rates exceeding 100 per cent in 10 states and the NCDRC recently.
The portals also have multilingual interfaces and accessibility tools make it user-friendly for diverse demographics.“The platform has dispatched over 2 lakh SMS alerts and over 12 lakh email notifications, covering key events such as OTP verifications for registration and rejoinder submissions, case approval or reversion confirmations, successful e-filing acknowledgements, profile security alerts and real-time updates on notices issued,” it added.
In terms of case disposal efficiency, between July–August, 27,545 cases were disposed against 27,080 filed, and in September–October, 24,504 cases disposed against 21,592 filed both surpassing 2024 performance.
Published on November 16, 2025
