M-UTS Sahayak Scheme launched at Chennai Central to simplify unreserved ticketing
The M-UTS (Mobile Unreserved Ticketing System) Sahayak scheme was launched on Monday at Dr M.G. Ramachandran Central Railway Station. The project at Chennai Central is part of a pilot scheme identified by the Railway Board, covering five NSG-1 category stations across the country, says a release from Southern Railway.
The M-UTS Sahayak Scheme introduces a smart, technology-driven system for issuing unreserved tickets. Trained Sahayaks, equipped with mobile phones and Bluetooth-enabled printers, can issue unreserved tickets seamlessly near booking counters and in passenger circulation areas, providing greater flexibility, accessibility and ease of travel for passengers.
The introduction of M-UTS Sahayaks is expected to significantly reduce queues at ticket counters, speed up the ticketing process, and enhance passenger satisfaction, particularly during peak travel periods, according to the release.
Published on November 3, 2025
